Terms and Conditions
These terms and conditions apply to Turquoise Mountain Store Web site located at https://turquoisemountainstore.com and all associated Web sites linked tohttps://turquoisemountainstore.com . Please read these terms and conditions carefully. By using Turquoise Mountain Store website, you agree to be bound by Turquoise Mountain Store terms and conditions.
At Turquoise Mountain Store, we make every effort to ensure that our online catalog is as accurate and complete as possible. Each online catalog can be viewed in detailed by photos and some pieces may appear larger or smaller than their actual size in our photos due to a viewer’s computer monitor and cell phone screen settings are set differently, therefore, sizes may vary slightly. Some of Turquoise Mountain Store online catalog will provide the measurements of each piece based in the catalogue description.
All of Turquoise Mountain Store product is custom. If you are interested in a product that is not available, or on back order, please call us and we can tell you when the item(s) will be available. Because Turquoise Mountain Store custom products are limited, there may be a week delay before the piece can be shipped or the product may not be available. If you have any questions, please do not hesitate to contact us.
Online Return Policy:
Turquoise Mountain Store is committed to complete customer satisfaction. Turquoise Mountain Store takes pride in the quality and workmanship of our merchandise crafted by family and friends, and we are confident that you will be completely satisfied. If you decide to return your purchase made online or over the telephone for any reason at all; Turquoise Mountain Store will refund that purchase within 15 days from the original purchase date. Shipping costs will be deducted from amount of refund. The contents of the package must be in their original condition and secure within the box.
Please provide insurance and a signature requirement for the returned package for the full purchase price. Turquoise Mountain Store is not responsible for any loss or damage that occurs during shipping. All returns must be accompanied by the original sales receipt.
All returned packages must be shipped to the address below and please a legible and printed name with address printed on the outside of the package.
Turquoise Mountain Store
ATTN: Online Returns
3031 N 24th Street
Phoenix, AZ 85016
Turquoise Mountain Store will process your return upon receipt of the package. Turquoise Mountain Store will examine the returned jewelry product has not been damaged or suffered excessive wear and tear during the 15-day period.
All exchanges must be accompanied by the original sales receipt. Any item may be exchanged within 30 days. Shipping costs will be deducted from the amount of the exchange.
All of Turquoise Mountain Store shipments will be delivered using Federal Express.
You will have 2 options: standard overnight, ground shipping with 1-5 business days.
All orders must be shipped to a valid residence or business address.
Turquoise Mountain Store has a limited warranty on all its online catalog. If something is wrong due to faulty shipment, Turquoise Mountain Store can take care of it. It’s that simple and straightforward. It’s a fair way of doing business.