Terms and Conditions

Terms and Conditions

These terms and conditions apply to Turquoise Mountain Store Web site located at https://turquoisemountainstore.com and all associated Web sites linked tohttps://turquoisemountainstore.com . Please read these terms and conditions carefully. By using Turquoise Mountain Store website, you agree to be bound by Turquoise Mountain Store terms and conditions.

Website Information

At Turquoise Mountain Store, we make every effort to ensure that our online catalog is as accurate and complete as possible. Each online catalog can be viewed in detailed by photos and some pieces may appear larger or smaller than their actual size in our photos due to a viewer’s computer monitor and cell phone screen settings are set differently, therefore, sizes may vary slightly. Some of Turquoise Mountain Store online catalog will provide the measurements of each piece based in the catalogue description.

Product Availability

All of Turquoise Mountain Store product is custom. If you are interested in a product that is not available, or on back order, please call us and we can tell you when the item(s) will be available. Because Turquoise Mountain Store custom products are limited, there may be a week delay before the piece can be shipped or the product may not be available. If you have any questions, please do not hesitate to contact us. 

Privacy Policy

Please refer to our Privacy Policy for information on how Turquoise Mountain Store collects, uses, and discloses personally identifiable information from its customers.

Online Return Policy:

Turquoise Mountain Store does not offer a refund on the products sold. Turquoise Mountain Store offers exchanges within 30 days. 

Exchange Policy

All exchanges must be accompanied by the original sales receipt. Any item may be exchanged within 30 days. Shipping costs will be deducted from the amount of the exchange.

Shipping Policy:

Shipping options:
All of Turquoise Mountain Store shipments will be delivered using Federal United States Postal Service. Shipping will be 3-5 days.
All orders must be shipped to a valid residence or business address.

Limited Warranty:

Turquoise Mountain Store has a limited warranty on all its online catalog. If something is wrong due to faulty shipment, Turquoise Mountain Store can take care of it. It’s that simple and straightforward. It’s a fair way of doing business.